TeleMedicine for Medical Dermatology Appointments

Patient Portal Telemedicine PDF Instructions: How to Login to Your TeleHealth Medical Appointment

Zoom Telemedicine PDF Instructions: How to Login to Your Virtual Consultation Appointment Using Zoom

TELEMEDICINE:
ESTABLISHED & NEW PATIENTS:
  • IF YOU ALREADY HAVE AN APPOINTMENT SCHEDULED:
  • IF YOU WOULD LIKE TO SCHEDULE AN APPOINTMENT:
    • We are accepting new patients for Telemedicine appointments
    • Email info@dermrochester.com or
    • Call 585.272.0700 during the available phone hours listed below

    FREQUENTLY ASKED QUESTIONS (FAQs):

    Q: Will my insurance cover this telemedicine encounter?
    A: MOST LIKELY YES;
    • Excellus (BC/BS) & MVP have agreed to cover video-based telemedicine encounters.
    • UNITED & Medicare have also agreed to cover video-based telemedicine encounters; however there may be a co-pay and/or shared patient responsibility. Please check with your carrier if you have questions.

     

    Q: Is there a co-pay for telemedicine?
    A: We will not be collecting a co-pay up front. Some insurances may require their members to pay a co-pay as part of the encounter; if you have questions, check with your carrier

     

    Q: If I need to be seen in-office, how does this work?
    A: Our providers will determine using video-based telemedicine if you need an in-office visit, which would then be scheduled ASAP based on our updated protocols.

     

    Q: What is going to be expected of me?
    A: Our clinical team (nurses/medical assistants) and providers will ask you questions, as if you were in the office, and they may ask you to either show them via video, or take pictures of any concerning areas/lesions (to be sent securely and included in your electronic record).

     

    Q: Is telemedicine HIPAA compliant/secure?
    A: We are using a secure, HIPAA compliant platform, for video and audio based telemedicine encounters for the duration of the COVID-19 Pandemic. As a back-up, should any issues arise, we can use ZOOM which has been approved for use.

     

    Q: How can I help in the process?
    A: Go onto our website: DermRochester.com and download the Video Telemedicine instructions and check your equipment ahead of your encounter to make sure your technology works appropriately. Also, visit the PATIENT PORTAL and access your online chart to FILL IN CLIPBOARD data that our clinical team will confirm the day of your appointment.

     

Dermatology Associates of Rochester Hours (03.25.2020 05.01.2020):

  • Monday
    • Phones: 8:00 am to 4:00 pm
    • Telemedicine Virtual Appointments: 8:00 am to 5:00 pm
  • Tuesday
    • Phones: 8:00 am to 4:00 pm
    • Telemedicine: 8:00 am to 5:00 pm
    • In-Office Appointments: 8:00 am to 5:00 pm
  • Wednesday
    • Phones: 8:00 am to 4:00 pm (phones)
    • Telemedicine: 8:00 am to 5:00 pm
  • Thursday
    • Phones: 8:00 am to 4:00 pm
    • Telemedicine: 8:00 am to 5:00 pm
    • In-Office Appointments: 8:00 am to 5:00 pm
  • Friday
    • Phones: 8:00 am to 4:00 pm
    • Telemedicine: 8:00 am to 5:00 pm

     

    Scheduling inquiries and Medication refill requests should ideally take place by email info@DermRochester.com or phone call to 585.272.0700. We will be handling these matters in as timely a fashion as possible.

     

    On-Call Provider Phone Number FOR PATIENT CARE MATTERS ONLY. We will not be taking medication refill requests or rescheduling patients who call this number. 585.750.4795

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